Frequently Asked Questions


Do you ship to my country?

Currently we only ship to Australia, USA and Canada! We are working on going worldwide, if you would like to stay up to date with where we ship to please subscribe to our emails.

How much is shipping and how long does it take?

Shipping within Australia is as follows

Standard: $10 (2-6 Business Days)

Express: $12 (2-4 Business Days)

USA & Canada
Flat Standard Rate of: $15

(6-10 Business Days)

OR Buy 3 Tubes (or more) and shipping is FREE to AUS, USA and Canada! BUY NOW

*Please note these times are an estimate on Australia Post shipping times. 
Shipping times may vary*.

ALL orders are dispatched within 1 business day of order!

My order has not arrived yet?

Each order will receive a shipping confirmation email from us which includes a tracking number. 
If you have not received this please check your junk emails as it may have found its way into there.

If you have done this and still can’t find your tracking number please send us an email to and we will re-send your shipping confirmation email.

*Please remember that issues with the postal service, couriers and customs are out of our control, we do our absolute best to get our product in your hands as quickly as possible*.


Do you have any stockists/studios with your product in my city?

Please visit our RETAILERS page to see all of our stockists.

I want to become a stockist/retailer!

Please fill out the “contact” form with your details or send an email directly to our studio manager:

Please include your studio/shop name, address and any other relevant details and we will be in contact with you within 24 – 48 hours.



Before we go any further, we need to remind you that the best advice you can be given on aftercare is from your Tattoo Artist! 
We have found that every Tattoo Artist has different aftercare tips and it is not the case that “one size, fits all”.

Be observant of your skin and body and remember to avoid common things during the healing process like:

  • Overexposure to sunlight.
  • Using harsh soaps, sprays, cosmetics and other liquids on the tattoo.
  • Swimming (pool, freshwater, ocean, all swimming!).

*If you encounter any problems, suspected infections or concerns it is best you visit your GP to ensure you give yourself, your skin and your tattoo the attention it deserves*.

Can I use H3AL only as an aftercare or to rejuvenate old tattoos as well?

H3AL was originally formulated as an aftercare but works like magic to rejuvenate your old tattoos! 
This is why even if you think you won’t need this much aftercare for your new tattoo, you can continue using it well beyond the healing time.

How often should I use H3AL and for how long?

If you are someone with known skin sensitivities and/or allergies we recommend carefully reading through the ingredients and doing a “spot test” before applying to a new tattoo!

As a general recommendation H3AL will be used a minimum of twice a day for aftercare and for a minimum of 14 days or until once the tattoo has healed. 
This is once in the morning to apply protection from bad bacteria and to apply moisture to your skin. 
And once at night to provide moisture and assist to accelerate your healing process whilst you sleep and your body naturally heals itself.

Different climates such as a cool dry climate *may* require you to use the product more regularly, in larger amounts and for a longer period of time. 

Different skin types such as oily skin *may* require you to use the product in smaller amounts and less regularly.

H3AL is to be used accordingly to how and when you feel necessary. 
Our recommendation is a guideline as to how it can be used, not “the only way” it can be used.

If irritation occurs, please discontinue use immediately and seek the advice of a GP.

H3AL has irritated my skin and/or not worked for me what can I do?

Firstly if the product has irritated your skin discontinue use immediately and we do recommend seeking the advice of a GP to ensure your safety.

If you have gone through the recommended steps of carefully reading through the ingredients and doing a “spot test” and have not found any known allergy please send us an email to outlining your issue and send back the product within 30 Days of the purchase and we will work on resolving the issue and issuing a refund.

If the product has simply not worked for you and you are not satisfied with the results it has given you please follow the steps above and please give us some feedback, we are focused on creating the ultimate aftercare, we understand everyone’s skin is different so developing something that works for everyone is a tough gig but we are doing our best!


I am in the USA and having issues with the amount showing when I go to checkout?

Currently all amounts will automatically convert to $AUD when you are ready to checkout. We understand this can be confusing and we are working on this technical error to be corrected. 

Why should I pay for your product if I can get other products cheaper?

H3AL Tattoo Aftercare is a specifically formulated product which has had the input of many tattoo artists worldwide. 
Not only are you paying for high quality product, you are paying for:

  • An Organic Certified Product.
  • A Vegan Certified product.
  • An Animal Cruelty FREE product.

Just to name a few.

Are there any sales or discount codes available now?

If you sign up to our emailing list you will automatically be first in line to get all of our discounts and offers as well as some exclusive offers.



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We will get back to you within 24-48 hours.